Last Updated on March 22, 2023 by
A successful communication system is essential for sustaining current customers and acquiring new ones in various ways. Businesses can easily connect with their customers whenever they want and provide them with the option for free. This aids in numerous ways in overcoming obstacles to corporate communication, like cost and 24-hour accessibility. Toll-free service providers in India will allow you to manage corporate communications effectively in various ways, including calling and messaging. By employing a toll-free number, you can provide your clients with the choice to contact you.
Features of Toll-Free Numbers To Grow Your Business
Interactive Voice Response:
IVR system is the first and most crucial component of toll-free service. Users can quickly interact with the business via pre-recorded messages without human intervention. The auto-respondent automatically answers all incoming calls with an audio message that has already been recorded. By doing this, the entire calling process is automated, and until a certain point, human intervention is not possible.
Call Functionality:
When toll-free numbers are integrated with click-2-call capability, enterprises have the freedom to connect with the company services from anywhere using any device. There is no need for manual dialing with click-2-call ability, which reduces the likelihood of dialing mistakes. By enabling users to call by simply clicking on the number, it also aids in turning internet visitors into leads, improving conversion rates and user experience.
Call Recording:
It is not possible to take notes between conversations or try to remember every important detail when thousands of calls are answered every day. The call can be recorded, and the relevant action points can then be noted. This toll-free number service provider in India records the history of client discussions, which can then be examined to monitor the effectiveness of business operations and comprehend customer expectations in the present.
Smart Call Queue Integration:
You already have a CRM in place, and when call queue management and CRM are combined, information from incoming and outgoing calls is instantly synced to the corresponding contact, lead, or account in the CRM systems. This functionality can automatically map the complete call data and recording in the CRM system. Reducing wait times and improving the number of calls handled per hour also directly boosts the agents’ productivity.
Call Routing:
In the occurrence of a missed call or unavailability of the agent, call routing assures that the call will be routed to a pre-designated number. Every number can have a defined routing structure and set of rules, which helps to eliminate the possibility of losing a critical business call and ensures that the absence of one employee won’t impact your company’s operations.
Merging Text Messages with Toll-Free Numbers:
Customers need an answer to their questions as soon as possible, and a text-enabled toll-free service ensures they receive the necessary information on time. Any industry may streamline communication requirements and manage massive call volumes worldwide using toll-free lines. Businesses can build up a reliable communication system anywhere in the world by using a complete calling feature set, including call forwarding, call conferencing, call routing, and call queue management.
Music on Hold Messages:
When customers dial a business call centre, they can hear on-hold music for a short while. During the call waiting period, this on-hold music plays a pre-recorded track to fill the void before connecting. Replace your automatic music with a voice message detailing your company updates and promotional offers if you want to use the most of this opportunity. A company can use the time during an automatic music-on-hold to advertise new services or any essential information that would not receive the same level of direct attention through any other media.
Real-Time Reporting:
Real-time analysis is one of the most significant features a toll-free number can offer. The management of the entire process is made simpler and more streamlined by providing a thorough analysis of all the active calls on a dashboard. It aids in maintaining alignment with client expectations and deepens your comprehension of everyday situations.
Final Thoughts:
These toll-free numbers build a solid reputation that gives you an advantage over your rivals. Every organization needs a reasonably priced, reliable communication system, and available for 24/7. And toll-free number service makes it simple for you to do so and makes it simple to deal with problems or malfunctions.
